Delivery
Free delivery on every order.
What it costs, how long it takes, how to track it. No surprises at checkout.
Order now and it arrives
Tracked courier: we email you the tracking code as soon as it ships.
What it costs
Nothing. It’s free.
Free delivery on every order, with no minimum spend.
We deliver to the UK and Australia.
How long it takes
3–5 working days.
Weekends and public holidays don’t count. Orders placed after the daily cut-off ship on the next working day.
How to track it
Your tracking code comes by email.
- Order confirmedRight after you pay, you get a confirmation email with your order number.
- Parcel on its wayAs soon as it ships, we email you the tracking code so you can follow it.
- Can’t find the email?Check your spam folder. If it’s not there, email info@uppereastjewels.com with your order number.
If something goes wrong
If the courier slips up, that’s on us.
It doesn’t arrive
Email us: we’ll open an investigation with the courier and, if the parcel is lost, we’ll send it again or refund you, whichever you prefer.
It arrives damaged or faulty
Email info@uppereastjewels.com with your order number and a photo: we’ll send you a new piece or refund you, whichever you prefer, delivery included. And you always keep your legal rights as a consumer.
Check your address before you pay. If it’s incomplete, the courier can’t deliver.
After delivery
Not sure about it? Send it back.
You have 30 days from delivery to return it for free, no reason needed. Earrings: for hygiene reasons, only if still sealed (if they arrive faulty, we’ll replace them or refund you, whichever you prefer). Personalised pieces excluded, unless faulty.
Choose what we send you.
2 pieces −20% · 3 or more −30% · automatic in your bag
−59%
−55%
−57%
−61%
- Lifetime anti-tarnish guarantee
- Free 30-day returns
- Free delivery
